Frequently Asked Questions

How does Style Hire work?

You scroll, pick the piece that screams main character, choose your dates, and we deliver it to your door. You wear it, own the moment, then return it with the prepaid satchel. Simple, sexy, sorted.

Can I book in advance?

Absolutely — and you should. Statement pieces get snapped up fast. Lock it in early and secure your moment.

Do you ship Australia-wide?

Absolutely. Wherever you are in Aus, we’ve got you covered.

Can I try on before I hire?

Yes! We offer in-person try-ons at our Gold Coast try-on location.
Bookings are $20, and that amount comes off your hire if you go ahead.
Try on your favourite pieces, get sizing help, and find your perfect look.

Do I need to clean my outfit?

Nope. Cleaning’s on us. Wear the moment — we’ll handle the rest.

What if my outfit doesn’t fit?

Tell us within 4 hours of delivery and we’ll sort a solution.
Depending on availability, that may include a credit, swap, or alternative options.

(Refunds are not offered for fit issues — consistent with our policy.

When will my outfit arrive?

We time delivery so your outfit arrives 1–2 days before your event. Plenty of time to prep and perfect your look.

What if I need to change my hire dates?

Message us ASAP. If the item is available for your new dates, we’ll update it. If not, we’ll offer alternatives.

What sizes do you stock?

We rotate cult pieces in a range of sizes.
Every product page includes sizing details — and if you need help, send us your measurements and we’ll guide you.

How do I return my outfit?

For postal hires:
Pop it in the prepaid Express Post satchel and lodge it at any AusPost before 4PM on your final hire day.

For local pick-up/drop-off hires:Return your outfit to the designated Style Hire drop-post box by 10PM on your final hire day.

What if my return day is a Sunday or public holiday?

Just post it the next business day and let us know. Life happens.

Can I cancel my order?

Yes, but what you receive (credit or no credit) depends on how close you are to your hire date.
Check our returns & cancellations policy — unlike your ex, it’s actually clear.

When will I get my refund if I cancel?

If a refund is approved under Australian Consumer Law, it will arrive within 3–5 business days. We move fast — banks don’t.

What if I damage the outfit?

Minor wear is fine.
Major damage or stains may incur repair or replacement fees. Be honest — we always aim to be fair.

What if I don’t wear it at all?

It still counts as a hire, babe. The outfit left the building for you.

Do you charge a cleaning or bond fee?

Cleaning is included — no bond fees ever.
We keep it simple so you can focus on the fit, not the fees.

Do you have a physical store?

Not a traditional store, but we do have a Gold Coast try-on space for all your fitting and styling needs.
If you're local, you can book a session, try on pieces, and get a little personal styling along the way.

What happens if the item is lost or ruined?

You may be charged the full replacement value. We assess everything fairly and case by case.

I lost my return satchel — what now?

No stress. Let us know and return the item via Express Post with tracking at your cost. We’ll guide you through it.

Can I hire multiple items at once?

Yes! Mix, match, stack your look — as long as the pieces are available for your chosen dates.

Can I buy an outfit instead of hiring it?

Not at the moment — nothing is available to purchase right now.
If that changes, you’ll be the first to know.

Do you offer gift cards?

Coming soon. Perfect for your stylish bestie who’s always “borrowing” your clothes.

How long can I hire something for?

Choose 4 or 8 days when you book.
Need longer? Message us and we’ll see what’s possible.

Do you offer Afterpay?

Not yet — but it’s on our radar for future drops.

Do you ship internationally?

Not yet. Style Hire is proudly Aussie for now but global domination is on the mood board.